Taking Your Business
to New Heights


Altitude Information Systems can provide your organization with a wide range of services to help you better manage your business and improve your bottom time.

As ACCPAC Certified Consultants our staff of professionals is dedicated to providing solutions that go beyond our clients’ expectations and are customer specific. Our objective is to provide the guidance, technical resources, and training needed to ensure a smooth implementation and improved business performance.

Our skilled team has the product and industry know-how to provide the capabilities you need when you need them.

These services include:

NEEDS ANALYSIS, SYSTEM PLANNING AND IMPLEMENTATION SYSTEM INTEGRATION, NETWORK AND HARDWARE SUPPORT SERVICES
INSTALLATION DATA CONVERSION
PRODUCT TRAINING AND SUPPORT PROJECT MANAGEMENT
CUSTOMIZATION AND MACRO DEVELOPMENT CUSTOM REPORTS
LIFE CYCLE SUPPORT DATA REPAIR

NEEDS ANALYSIS, SYSTEM PLANNING AND IMPLEMENTATION

Our process begins with a Needs Analysis where we examine key business processes, employee duties and responsibilities. This also includes a review of all existing reports and inquiries, your wish list, as well as the additional functionality and reporting capabilities we can provide. The information gathered during this process is used to create a detailed plan that insures each item on the list is addressed, each report is written and all features are fully integrated.

Our methodology of defining your business requirements and future needs creates the framework of a successful software selection and implementation plan. We work closely with you to determine your needs and then to meet them. Our experts will provide the necessary know how in designing the right solution for your company. This effort ensures a world-class solution that makes a bottom-line difference for your business.

SYSTEM INTEGRATION, NETWORK AND HARDWARE SUPPORT SERVICES

The advantage of having one company that can support your information technology solutions as well as your network and hardware eliminates finger pointing that can occur when a problem develops. You can feel confident that we possess the resources and experience to solve any issues related to your software, systems integration, hardware, or network.

Many of our clients require that their accounting system integrate with other software applications within their current business process framework. The advantage of ACCPAC's object-oriented and multi-tiered architecture is the ability to utilize industry standard application development tools to seamlessly integrate with external systems. This approach will eliminate double entry and reduce the opportunity for human error, as well as provide information in a timelier manner.

INSTALLATION

Installing new accounting software is a major undertaking. There are many variables to take into consideration when deploying a Windows-based solution. There are several choices concerning operating system environments, hardware components, Internet/Intranet, and databases. Our consultants are skilled in deploying ACCPAC in various system environments, insuring a stable and cost effective installation without interruption to your core business.

The key issue to understand is how quickly and efficiently your new accounting system can be installed, while minimizing the possibility of errors. Our consultants will take you through the installation process, and will clearly define the resources and time commitments necessary to successfully install your new accounting system.

DATA CONVERSION

When implementing new accounting systems many clients would like their existing data to be integrated into the new system. We have the in-house expertise to convert your current accounting data to the format required. From master file conversion to detail transaction conversion, our experts have database management experience to ensure a successful conversion process.

PRODUCT TRAINING AND SUPPORT

We provide multiple levels of product training and support to our customers in all areas related to system implementation, ongoing operations, custom applications and future requirements.

We begin training during system implementation so that client management and staff can participate in system configuration decisions and learn "hands on" how to best use the extensive customization features to tailor each application to their specific needs.

Training and support continues during the data conversion phase where we continue to fine tune system options based on client "hands on" experience and increased knowledge of system functionality and capabilities.

Once the new system "goes live" our consultants are right there with you to provide whatever training and support are required for you to operate on your own.

In addition to the training provided by our consultants, comprehensive training manuals, on-line training, tutorials and computer based multi-media training are available for clients who prefer to learn in a self-paced environment.

PROJECT MANAGEMENT

The success to every project is management. We work with your key management staff to ensure that your project is on schedule and that all aspects of your implementation are completed. We also help you to understand from the beginning the important issues and decisions that must be made to ensure a smoothly run project.

CUSTOMIZATION AND MACRO DEVELOPMENT

Today's Best-of-Breed business applications are typically capable of addressing 90 to 100 percent of your business' present requirements. However, as your business evolves and grows, new needs invariably arise which your system may not accommodate. Rest assured that Altitude Information Systems has the expertise to develop enhancements to your accounting software that deliver additional functionality. Using ACCPAC’s ability to integrate with custom Visual Basic, Access, MS Office, and other applications we have successfully developed many customizations for our clients.

We can also automate and streamline your recurring processes by developing macros for tasks that require multiple key-strokes and extended run-time.

CUSTOM REPORTS

Our consultants have experience in developing custom reports based on your business reporting requirements. Using industry standard reporting tools ACCPAC offers hundreds of standard reports which can be modified or customized from the ground up. We will also design custom reports tailored specifically for your business requirements and needs at the press of a button.

LIFE CYCLE SUPPORT

The utility of any information technology solution is ultimately determined by the caliber of ongoing support. At Altitude Information Systems customer support and satisfaction is our primary focus. We are always available to promptly respond to your inquiries, problems and system enhancement requirements.

We work with you and the application developers to insure that your system incorporates the latest, appropriate updates and upgrades.

In an era when technological obsolescence is a real concern, you can be confident that Altitude Information Systems is monitoring leading-edge developments and will recommend for your consideration those applications and resources that could benefit your business.

DATA REPAIR

In some cases, you may encounter data corruption due to power failure, hardware failure, and network communication failure. Our consultants have extensive experience in correcting data corruption errors, which provides you with the security that your data can be recoverable in a timely manner. Click here to find out more about our Data Repair Services.

For more information please contact us at info@altitudeinfo.com or phone (604) 598-8480.

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