Major functional areas in Service Manager include...

Jobs

Employees

Equipment

Agreements

Return Authorizations

Faults

Query Tools

Online Solutions

·		As one of the most important resources of your business, it is vital that your employees are effectively utilized, tracked and managed.
·		Service Manager not only records static information such as name and contact details but also information such as skill-set s, custom fields, commission rates, workgroup allocations, and G/L segment overrides where applicable.
·		Track resource utilization, profit ability, non-billable time, and unallocated time.
·		A visual labor and job planner allows you to view workloads, plan ahead, allocate resources, manage conflict s, check maintenance resource requirements, and reschedule employees / jobs. Drag and drop tools allow for easy on-screen editing.
·		Management tools allow you to find employees for a specified time, with a desired skill-set and in a particular area to locate and book the appropriate person for the job.
·		Employee history is maintained for statistical analysis of profit ability, productivity and performance.
·		A number of different mechanisms are provided for the processing of time against employees.
·		A Time Recorder can be used in-house or in the field to record actual times, these can be compared to estimates and variance report s can be printed for review. Alternatively, simply enter labor charges direct to the job.
·		A spreadsheet style time entry grid allows each employee to process their own time sheets. Time Entries can be verified by a manager and approved before being retrieved into a job for billing. This process can also be performed in batch across multiple employees and jobs.
·		Import facilities are available to allow you to import time entries from other time-capturing systems.