Major functional areas in Service Manager include...

Jobs

Employees

Equipment

Agreements

Return Authorizations

Faults

Query Tools

Online Solutions

·		Accumulating information about fault s and providing easy access to that information allows you to simply, quickly and profitably deal with service requests.
·		Service Manager‘s Fault Analyzer allows you to diagnose and resolve problems, and record information in a knowledge base for future reference. The analyzer consists of three components: symptoms, faults and solutions. Create new symptoms, fault s or solutions as required or import them from a manufacturer database.
·		Each fault is linked to a model, and the search engine provides a powerful mechanism to locate relevant information from data accumulated from job activity or manual input.
·		Take a support call. Type in a symptom and locate the possible cause of the problem and how to resolve it.
·		Alternatively an engineer/technician maybe working on equipment either in-house or in the field and refer to the Fault Analyzer for the relevant solution.
·		Solutions can be linked to reference information such as web sites, documents or manuals.
·		Preassign templates to solutions to automatically load relevant labor services or parts required to fix the problem when that solution is selected.
·		For each solution, specify degrees of difficulty, custom fields, and employee skill sets required to implement that solution.